Understanding Your Bill

Every 30 days (give or take a day or two), you’ll receive an itemized bill. It includes three basic rate components:

Customer Charge
Wires Charge
PCPT (Power Cost Pass-Thru) Charge

An explanation of these charges can be viewed below.

To avoid service disconnection, FEC must receive your payment by the “Due Date,” shown in the upper-right corner of your statement. If you don’t pay your electric bill by the due date, your account will be charged a late fee. This fee is five (5) percent or $15.00, whichever is greater.

If you don’t receive your bill (because it got lost in the mail, accidentally thrown away, etc.), you’re still responsible for making the payment. To view and pay your bill as soon as it’s ready, sign up for Smart Hub®. Then, while logged in, set your notification preferences. You can opt out of receiving a paper bill or choose to receive both an electronic bill and a paper bill.

understanding_your_res_bill.pdf

Delinquent Notices

Payments received after the due date on your bill are considered delinquent and will receive a delinquent notice. Your account becomes subject to disconnection if payment is not received within ten days from the date of the delinquent notice.

If left unpaid, a manual or remote disconnect order will be issued and a $40.00 disconnect fee will be added to your balance due. If disconnected, you will be required to pay all energy billed, plus a $40.00 Reconnect Fee and a deposit equivalent to two months of your average billing. If disconnected, payment must be received in our office prior to being scheduled for reconnection.

Disconnection of Service

A Member’s electric service may be disconnected after proper notice for any of the following reasons:

Failure to pay an outstanding bill within twenty-six (26) days of issuance;
Failure to pay a delinquent account or failure to comply with the terms of the Deferred Payment Agreement;
Violation of the cooperative’s rules for the use of service in such a manner that it interferes with the service of others or the operation of non-standard equipment, after the cooperative has made every attempt to notify you of the problem and allow you to remedy the situation.

Your service may be disconnected at once and without notice for any of the following reasons:

Where a dangerous condition exists. Such disconnection shall remain in effect for as long as the condition exists.
For meter tampering, bypassing or diversion of service.

Disputed Bills

If you disagree with FEC regarding your electric bill, you may request a supervisory review before disconnection.

While a supervisory review or resolution is in progress, you can prevent disconnection by paying the average of your monthly bill over the past 12 months, as calculated by FEC.

In the event the dispute is not resolved within 60 days, you must keep all subsequent bills current.