Fayette Electric Cooperative completed its member satisfaction survey, where over 250 members were asked to participate. The member responses were sent to the American Customer Satisfaction (ACSI®), a company that measures customer satisfaction across multiple industries throughout the entire United States. For 2025. Fayette Electric Cooperative received an ACSI score of “91” on a 100-point scale.1 Fayette Electric Cooperative’s score is higher when compared to publicly measured investor-owned utility scores//cooperative utility scores//municipal utility scores reported in the syndicated 2025 ACSI Energy Utility Study and places Fayette Electric Cooperative 17 points higher than the average investor-owned utility score of 74, as well as 16 points higher than the municipal utilities score of 75, per the industry ratings. For more information, please visit https://theacsi.org/industries/energy-utilities/.

Achieving a score of 91 places us in the very top tier of utilities nationwide and proves that our efforts to serve members with care, reliability, and professionalism are making a real difference. This score reflects our incredible group of employees who consistently put members first. Whether in the field, in the office, or behind the scenes, their dedication has created this moment. They’ve proven once again what sets us apart as a cooperative.

We thank our members and our employees for helping us achieve this remarkable milestone!

MANDATORY DISCLAIMER (Level 1):
1 Compared to publicly measured energy utilities in the ACSI® survey of customers rating their own energy utility. Results based on data provided by Fayette Electric Cooperative, collected between 06/02/25 – 08/01/025. ACSI did not regulate the survey administration or sample size. ACSI and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more about the ACSI, visit www.theacsi.org.