Reporting a Power Outage
To report a power outage, please call Fayette Electric Cooperative at either of the following numbers:
979-968-3181 or 1-866-968-3181.
When reporting an outage, please have the following information available (if possible). This will expedite power restoration:
- Your name and account number as it appears on the billing statement AND/OR
- Meter number (located on your billing statement)
Fayette Electric Cooperative employees try to handle outage calls person-to-person. If all FEC personnel are busy with other callers during a large, widespread outage, you will have the option to use the automated outage reporting system. The automated system works in two basic steps:
1. Using a caller ID feature, our automated outage management system links the phone number from which the call was placed to a Member’s specific account information. The linking process allows for immediately bringing up a Member’s name, home address, account number, list of meters on the account, meter numbers and map location of the potential outage.
2. If a phone number is not recognized because the member is calling from another location or a cell phone, Members are directed to use their account number or meter number. This information is located on your Fayette EC bill. (If your phone number was not recognized, please contact our billing department during regular business hours to update your account records.)
We work hard to provide the most reliable service possible. Rest assured, if the power is out, we are on it!
Sign up for outage notifications thru the SmartHub app. You can be notified when there is an outage at your location and also when power is restored.
If you are a family member rely on a form of life support that requires electricity, you must notify Fayette EC and an Application for Critical Care Form will be sent for you and your doctor to complete.
You may also download this form here.
Members dependent upon electrical life support systems should notify Fayette EC immediately when an outage occurs and inform us that you are a critical needs member.
Members should understand that he/she secures no special right to preferential serivces upon completion of this form. Fayette EC in no way guarantees uninterrupted service.
Members on life support dependent classification should have a back-up system in place or a plan to relocate in the event of an extended power outage.
Please contact the Operations Department at 979-968-3181 or 1-866-968-3181 if you have any questions.
Steps in Restoring Power