Have questions about your bill? We have answers.
Effective September 1, 2020, per the Public Utility Commission of Texas guidelines, FEC will resume their normal procedures concerning: assessment of penalties on accounts paid after the due date, mailing of secondary notices, and disconnection of service for non-payment of electric bills.
Every 30 days (give or take a day or two), you’ll receive an itemized bill. It includes three basic rate components:
- Customer Charge
- Wires Charge
- PCPT (Power Cost Pass-Thru) Charge
An explanation of these charges can be viewed HERE.
To avoid service disconnection, FEC must receive your payment by the “Due Date,” shown in the upper-right corner of your statement. If you don’t pay your electric bill by the due date, your account will be charged a late fee. This fee is five (5) percent or $15.00, whichever is greater.
If you don’t receive your bill (because it got lost in the mail, accidentally thrown away, etc.), you’re still responsible for making the payment. To view and pay your bill as soon as it’s ready, sign up for Smart Hub®. Then, while logged in, set your notification preferences. You can opt out of receiving a paper bill or choose to receive both an electronic bill and a paper bill.
Each bill for service is due sixteen days after issuance unless such day falls on a holiday or weekend, in which case payment is due on the next business day. If full payment is not received by the cooperative on or before the date such bill is due the member’s account will be considered delinquent and subject to disconnection.
Payments received after the due date on your bill are considered delinquent and will receive a delinquent notice. Your account becomes subject to disconnection if payment is not received within ten days from the date of the delinquent notice.
Effective September 1, 2019, FEC personnel will no longer collect payments in the field.
If left unpaid, a manual or remote disconnect order will be issued and a $40.00 disconnect fee will be added to your balance due. If disconnected, you will be required to pay all energy billed, plus a $40.00 Reconnect Fee and a deposit equivalent to two months of your average billing. If disconnected, payment must be received in our office prior to being scheduled for reconnection.
A Member’s electric service may be disconnected after proper notice for any of the following reasons:
- Failure to pay an outstanding bill within twenty-six (26) days of issuance;
- Failure to pay a delinquent account or failure to comply with the terms of the Deferred Payment Agreement;
- Violation of the cooperative’s rules for the use of service in such a manner that it interferes with the service of others or the operation of non-standard equipment, after the cooperative has made every attempt to notify you of the problem and allow you to remedy the situation.
Your service may be disconnected at once and without notice for any of the following reasons:
- Where a dangerous condition exists. Such disconnection shall remain in effect for as long as the condition exists.
- For meter tampering, bypassing or diversion of service.
If you disagree with FEC regarding your electric bill, you may request a supervisory review prior to disconnection.
While a supervisory review or other resolution is pending you can avoid disconnection of your electric service by paying the average of your monthly bill over the past 12 months, as determined by FEC.
In the event the dispute is not resolved within 60 days, you must keep all subsequent bills current.