"Owned By Those We Serve Since 1937"

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Miscellaneous Power Problems

Despite popular belief, Fayette Electric Cooperative, Inc. does not have an automatic system that notifies us when you are experiencing electrical problems. After a problem is reported, we send personnel out to check our power line devices and/or install indicators to help locate the problem. So please, call in any problem you may be experiencing.

Reporting an Outage

Blinking Lights

Tree Trimming or ROW Clearing

Clearance or Service Up-Grade

REPORTING AN OUTAGE

We apologize for these inconveniences, but we have personnel On Call 24 hours a day to restore your electricity as soon as possible. Please follow the procedures below to help expedite the restoration of your service.

  1. First check your breakers, many times a tripped breaker is the only problem. Be sure to trip the breaker OFF and back ON. Sometimes the outside indicator does not show the true position of the breaker, and this will reset it.

  2. Please obtain and have the following information available before calling. The name of the person or persons that are out of service (exactly as it appears on the bill).  If you have more than one location connected under the same name, be prepared to give the designation of that location as shown on the bill.  If you are unsure of the name, give the meter number.  You will find your meter number, a 4 or 7 digit number, on a silver tag located on the front of your meter.  It is very crucial that we have accurate information to insure our crews are dispatched to the correct location.

  3. Call Fayette Electric at 979-968-3181 or 1-800-874-8290 anytime day or night and your call will be forwarded to the proper personnel.

  4. Give the name and telephone number of person calling and name and telephone number of person out of service, if it is different from the person calling.  Be sure to include the telephone number(s) where you can be reached.

  5. Give the time the power interruption occurred and the urgency you need the service restored. (Example: camp house, weekend home, or water well may not be as urgent as a residence)

  6. Also give any additional information you may have that could help expedite the restoration of your service.

Tip:  Be sure to have at least one regular corded telephone in your house.  During a power outage, cordless telephones do NOT work because of the lack of electricity needed to power them.

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BLINKING LIGHTS

Fayette Electric’s description of blinking lights is when power goes off momentarily and then returns back to normal. This can occur from once a day to several times a day for several days. Please do not confuse this to the normal function of our line reclosers operating (blinking) during a storm, where the recloser is trying to clear a fault and automatically restore your electric service.

  1. Please note the times, dates and the weather conditions when the blinking occurs. This could help us determine the source of the problem.

  2. Please obtain and have the following information available before calling. The name of the person or persons that are experiencing the problem (exactly as it appears on the bill).  If you have more than one location connected under the same name, be prepared to give the designation of that location as shown on the bill.  If you are unsure of the name, give the meter number.  You will find your meter number, a 4 or 7 digit number, on a silver tag located on the front of your meter.  It is very crucial that we have accurate information to insure our crews are dispatched to the correct location.

  3. Call Fayette Electric at 979-968-3181 or 1-800-874-8290 to report the problems you are experiencing.

  4. Give the name and telephone number of person calling and name and telephone number of person experiencing the problem, if it is different from the person calling. Be sure to include the telephone number(s) where you can be reached.

  5. Give the time, dates and conditions when the blinking has occured.

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TREE TRIMMING OR RIGHT OF WAY CLEARING

Tree trimming and right of way (ROW) clearing are very important and help limit the power interruptions to our consumers/members. Please call in any locations that you might think could cause problems.

  1. Be prepared to give the location and types of the trees that need attention, and if they need to be trimmed or removed.

  2. Please obtain and have the following information available before calling. The name of the person or persons where the trees or ROW is that need attention (exactly as it appears on the bill).  If you have more than one location connected under the same name, be prepared to give the designation of that location as shown on the bill.  If you are unsure of the name, give the meter number.  You will find your meter number, a 4 or 7 digit number, on a silver tag located on the front of your meter.  It is very crucial that we have accurate information to insure our crews are dispatched to the correct location.

  3. Call Fayette Electric at 979-968-3181 or 1-800-874-8290 and give the location and types of the trees that need attention, and if they need to be trimmed or removed.

  4. Give the name and telephone number of person calling and name and telephone number where the trees or ROW are located that need attention, if it is different from the person calling. Be sure to include the telephone number(s) where you can be reached.

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CLEARANCE OR SERVICE UP-GRADE

A clearance is when Fayette Electric turns the electricity off to allow someone to make changes or repairs to the member’s/consumer’s electrical wiring.  This is when an electrician needs to perform work at a place where there is no way of turning the power off to do the work safely.

  1. Discuss what type of work you are planning and who will be doing the work. If you are not sure of the requirements to perform these tasks, contact Fayette Electric's Member Service/Engineering Department and they will be happy to assist you to avoid any problems.

  2. Please obtain and have the following information available before calling. The name of the person where the work is to be done (exactly as it appears on the bill).  If you have more than one location connected under the same name, be prepared to give the designation of that location as shown on the bill.  If you are unsure of the name, give the meter number.  You will find your meter number, a 4 or 7 digit number, on a silver tag located on the front of your meter.  It is very crucial that we have accurate information to insure our crews are dispatched to the correct location.

  3. Call Fayette Electric at 979-968-3181 or 1-800-874-8290 and give a detailed description of the type of work that is going to be done at that location.

  4. Give the name and telephone number of person calling and name and telephone number where the work is to be done, if it is different from the person calling.  Be sure to include the telephone number(s) where you can be reached.

  5. Give the name and telephone number of the electrician or the person that will be doing the work for you.

  6. Set up a commitment date with Fayette Electric's Operations Department, to schedule the clearance to make the necessary changes.

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P.O. Box 490
357 North  Washington Street
La Grange, Texas 78945
Telephone 979-968-3181 or 1-800-874-8290
Fax 979-968-6752
E-mail: 

Business Hours:  Monday thru Friday 8:00 am to 5:00 pm
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